Terms and conditions of sale

# GENERAL TERMS AND CONDITIONS OF SALE – WORLD FOR BEST

Last updated: 18 October 2026

ARTICLE 1 – COMPANY DETAILS

The website www.worldforbest.com is operated under the WORLD FOR BEST brand by PRESTIGE INFINITY – F.Z.E, a company registered with the Ajman Free Zone Authority in the United Arab Emirates.

Company name: PRESTIGE INFINITY – F.Z.E

Registration number: 42258

Registered office: Office - C1 - 1F - SF2729, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates.

Email address: [TO BE COMPLETED]

These General Terms and Conditions of Sale (GTC) set out the terms and conditions for booking and purchasing the services offered on WORLD FOR BEST.

ARTICLE 2 – SERVICES OFFERED

Depending on the destination, WORLD FOR BEST offers excursions, guided tours, water sports, safaris, leisure activities, attraction tickets, private transfers, exclusive experiences and personalised services.

These services may be organised directly by WORLD FOR BEST or provided by local partners.

The key details of each service, the prices, the services included and excluded, and any special conditions are provided prior to booking.

Where WORLD FOR BEST acts solely as an intermediary, the customer is informed of the identity of the contractual service provider and their role.

ARTICLE 3 – BOOKINGS

Bookings may be made via the website or through the booking channels offered by WORLD FOR BEST.

The customer must provide accurate information regarding their identity, contact details, preferred dates, the number of participants and any other information necessary for organising the service.

The booking is confirmed once availability has been checked, the applicable terms and conditions have been accepted, the required payment has been received and a confirmation has been sent.

Certain services require prior approval from the local service provider.

ARTICLE 4 – PRICES AND CURRENCIES

Prices are displayed in the currency specified for each service.

They may vary depending on the destination, the period, availability, the number of participants and the options selected.

The total amount payable, together with any applicable mandatory charges, is communicated before the booking is confirmed.

Currency conversion fees may be applied by the customer’s bank or payment provider.

CLAUSE 5 – INTERNATIONAL PAYMENTS

Payment terms may vary depending on the destination, the service and the relevant partner.

Depending on the activity, payment may be made in full at the time of booking or split between a deposit and the balance.

The balance may be paid before the activity or directly on site to the designated service provider.

Payments may be collected by PRESTIGE INFINITY – F.Z.E or by an identified local partner, in accordance with the applicable contractual terms.

Before their booking is confirmed, the customer is informed of the total amount, the currency, any deposit required, the balance to be paid, the payment deadlines and the payee.

The accepted methods of payment are those offered at the time of booking.

ARTICLE 6 – DEPOSITS AND BALANCES

Certain services require the payment of a deposit to secure the booking.

The amount of the deposit is specified prior to payment.

The balance must be paid in accordance with the instructions set out in the booking confirmation.

Failure to pay the balance by the agreed deadline may result in the cancellation of the service, subject to the terms previously agreed and the applicable legal provisions.

Any refund of the deposit depends on the specific terms and conditions of the service and the customer’s legal rights.

ARTICLE 7 – E-TICKETS AND ATTRACTIONS

Tickets for theme parks, attractions, events and certain fixed-date activities may require full payment before they are issued.

Tickets may be provided in the form of a PDF, an e-ticket or an official QR code.

The customer must check the information on their ticket and comply with the terms of entry for the relevant venue.

Certain tickets may be subject to restrictions on changes, exchanges or refunds, provided these are stated prior to purchase and permitted by applicable legislation.

ARTICLE 8 – CHANGES AND CANCELLATIONS

Requests for changes or cancellations must be addressed to WORLD FOR BEST via the contact details provided on the website or in the booking confirmation.

Conditions vary depending on the destination, the service and the time remaining before the scheduled date.

Certain private activities, personalised services or fixed-date bookings may be subject to specific conditions.

Any time limits, potential charges and applicable restrictions must be communicated prior to booking confirmation.

No provision may deprive the customer of the mandatory rights provided for by applicable legislation.

ARTICLE 9 – LATE ARRIVALS AND NO-SHOWS

The customer undertakes to adhere to the times and meeting points specified in their confirmation.

It is the customer’s responsibility to allow sufficient time to reach the departure point.

Any delay may result in a reduction in the duration of the service or, in certain cases, the inability to take part.

In the event of a no-show, the cancellation and refund terms previously communicated shall apply, subject to the customer’s statutory rights.

ARTICLE 10 – WEATHER CONDITIONS

Certain services, in particular water sports, boat trips, safaris and aerial activities, are subject to weather conditions.

For safety reasons, the service provider may alter an itinerary, postpone an activity or cancel a departure.

Where possible, WORLD FOR BEST will prioritise rescheduling to another date or providing a suitable alternative solution.

Where performance is impossible, the terms of refund shall be determined in accordance with the contractual terms and applicable legislation.

ARTICLE 11 – WAR, CONFLICT AND EXCEPTIONAL CIRCUMSTANCES

In the event of war, armed conflict, geopolitical tensions, the closure of borders or airspace, government restrictions, natural disasters or other exceptional events beyond the control of the parties, certain services may be disrupted, altered, postponed or cancelled.

The safety of customers, staff and service providers is a priority.

WORLD FOR BEST shall endeavour, where possible, to offer a postponement or an alternative solution.

Where a service cannot be provided, the terms of cancellation and refund shall be determined in accordance with the circumstances, contractual obligations and applicable legal provisions.

An exceptional event does not automatically invalidate the customer’s legal rights.

ARTICLE 12 – SAFETY AND CONDITIONS OF PARTICIPATION

Participants must comply with the safety instructions provided by staff and service providers.

Certain activities may be subject to restrictions regarding age, height, weight, health or the presentation of identification.

Any applicable restrictions are specified prior to booking where relevant.

Children must be accompanied and supervised in accordance with the rules applicable to the service.

Service providers may refuse participation where it poses a serious safety risk, in accordance with applicable legislation.

ARTICLE 13 – TRANSFERS AND PRIVATE TRANSPORT

Transfers are provided in accordance with the pick-up points, timetables, capacities and conditions specified in the confirmation.

The customer must provide the information necessary to organise the transport, in particular their point of departure, destination and, where relevant, their flight details.

Any waiting charges, surcharges or conditions relating to changes will be communicated prior to booking.

ARTICLE 14 – LIABILITIES

WORLD FOR BEST undertakes to fulfil the obligations corresponding to its role in the organisation and marketing of services.

Certain services are provided by local partners.

The respective liabilities of WORLD FOR BEST and the service providers are determined by their contractual roles and the applicable legal provisions.

The use of a local partner does not automatically exclude WORLD FOR BEST’s legal liabilities.

Nothing in these Terms and Conditions limits consumers’ statutory rights or liabilities that cannot legally be excluded.

ARTICLE 15 – COMPLAINTS AND CUSTOMER SERVICE

For any queries or complaints regarding a booking, the customer may contact WORLD FOR BEST.

Email address: [TO BE COMPLETED]

The customer is asked to provide their booking reference number, the date of the service and any other information necessary for the consideration of their enquiry.

WORLD FOR BEST endeavours to deal with complaints within a reasonable timeframe and to find an appropriate solution.

ARTICLE 16 – GOVERNING LAW AND DISPUTES

These General Terms and Conditions are subject to the law applicable to the contractual relationship, subject to mandatory consumer protection provisions.

Where applicable legislation grants the consumer specific rights, in particular regarding refunds or the competent courts, those rights remain unaffected.

In the event of a dispute, the parties are encouraged to seek an amicable solution, without prejudice to the legal remedies provided for by law.

ARTICLE 17 – AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS OF SALE

WORLD FOR BEST reserves the right to amend these General Terms and Conditions of Sale to take account of changes to its services, its operations or the regulations.

The terms and conditions applicable to a booking are those communicated and accepted at the time the booking is made, unless amended in accordance with the law or agreed by the parties.